Eric Baugh dragonsys.org
Experience

The full record

Thirty years, two long tenures, and a lot of servers. Below is the chronological detail — roles, scope, and the environments behind them.

Experian

November 2015 — Present · Full-time, remote

  • Nov 2015 — Present
    Lead System Administrator
    Experian · Full-time · Remote
    • Team lead for the Windows Support, Citrix Support and VMware Support teams.
    • Primary Citrix and VMware subject matter expert for North America based locations.
    • Support and administer Windows servers across North America, APAC and LATAM using VMware, Dell, Cisco and HPE technologies.
    • Support and administer North America based Citrix environments serving users from across the globe.
    • Support and administer virtual environments built on VMware, vSAN, Vblock, EMC, HPE, Cisco, Dell and Hitachi technologies.
    • Server automation, reporting and patching through BMC TrueSight Server Automation, using a combination of NSH and PowerShell scripts.
    • Migrate Citrix to the Azure and AWS public clouds using Terraform, VS Code and Bitbucket.
    • Create and maintain team documentation in Confluence, Excel, PowerShell and Visio.

McKesson

August 1998 — April 2015 · Five roles over sixteen years

  • May 2007 — Apr 2015
    Windows Systems Engineer
    McKesson
    • Built and imaged all Windows servers for a Fortune 15 company.
    • Designed and maintained Windows Server 2003 and 2008 images, using VB and Perl scripts for automation.
    • Designed, maintained and supported the website used with the automation tools built into those server images.
    • Worked across Windows Server 2003, 2008, 2008 R2, 2012 and 2012 R2 — 32-bit and 64-bit, Standard, Enterprise and Datacenter editions.
    • Scripted IIS installations for versions 6, 7, 7.5 and 8; troubleshot permissions, missing application pools and related web-tier failures.
    • Ran VMware ESXi (v4.0–v5.5): ESXi and vCenter installs, cluster configuration, and VM provisioning with and without templates. Also worked with Microsoft Hyper-V.
    • Helped develop, install and support disaster recovery environments using Symantec NetBackup and VMware SRM.
    • Applied Microsoft Windows Clustering and Active Directory knowledge to high-availability designs.
    • Automated builds with Windows Deployment Services, Microsoft Deployment Toolkit, Windows Post Installer, VBScript and PowerShell.
    • Troubleshot OS-level application issues involving permissions, services and service accounts.
    • Partnered with internal customers to design systems that met current requirements and left headroom for future growth.
  • Aug 2004 — May 2007
    Sr. Desktop / Network Specialist
    McKesson
    • Managed and maintained PCs, printers, UNIX servers and other devices across three national facilities for a Fortune 15 company.
    • Supported over 2,000 PCs, 200 printers and 1,500+ users across sites in Texas, California, Arizona and North Carolina.
    • Covered laptops, remote users, scanners, CD burners and a wide software estate including Microsoft, SAP, Lotus, Adobe and custom-built applications.
    • Managed IBM and Compaq servers running Windows 2000 and 2003 — file, print, web, SUS/WSUS, Ghost, security and monitoring systems, plus iNova reader board controllers.
    • Ran the single-building LAN: PC, server, printer and miscellaneous connectivity.
    • Webmaster for a 1,000+ page site built on PHP, MySQL, CGI, JavaScript and FrontPage extensions, using Dreamweaver UltraDev 4 / CS3 and Photoshop.
  • Aug 2000 — Aug 2004
    Microcomputer Analyst
    McKesson
    • UNIX (IBM AIX) system administrator, PC support, and webmaster for one of the largest internal websites in the company.
    • Administered AIX, HP-UX and Solaris systems, StorageTek tape silos, IBM RS/6000 hardware (H50, S7A, R50, 43P, 40P), Sun Ultra SPARC 5 and Sun Blade 100.
    • Supported 200+ PCs, 40 printers and 150+ users across a broad software estate.
    • Maintained a 1,000+ page website using PHP, CGI, JavaScript and FrontPage.
  • May 1999 — Aug 2000
    UNIX System Administrator
    McKesson
    • IBM AIX system administration alongside PC support.
    • Worked with HP-UX, Solaris, StorageTek tape silos, IBM RS/6000 hardware and Sun Ultra SPARC systems.
  • Aug 1998 — May 1999
    PC Support
    McKesson
    • General PC support in a Windows NT, Novell and Windows 3.1 environment.

Earlier

Where it started

  • Jan 1997 — Jul 1998
    PC Support / Sales
    Cameron Rowe Computers
    • PC repair on IBM clones, plus sales and on-site installations.
  • Jun 1995 — Jan 1997
    Apprentice
    Cyber Rock Internet Cafe
    • Learned PC repair, upgrades, sales, installation and troubleshooting from the ground up — along with early HTML design.